FAQ & Help

1、I have long hair, how many boxes of permanent color do I need?

Dexe permanent hair color kits contain enough product to color average shoulder-length hair. If your hair is long or thick and you are coloring your hair with a shade for the first time, one tube of our regular color might not be enough. To order an extra tube of color, select the check box next to "Long hair? Get an extra tube". An additional tube of color will be added to your order. If you are touching up your roots only, one tube should be enough.

2、How do I do a strand test?

If you are using hair color for the first time, we recommend that you do a strand test first. This helps determine the best timing and coloring results. You will need an elastic band and a timer.

Choose a 1/4-inch wide strand from the lower (bottom) section of hair as a test strand and place an elastic band 2 inches from the roots.
Use the remaining mixture from the sensitivity test, or another small mixture of 1 part Radiant Cream Color and 1.5 parts Conditioning Color Activator, to completely cover the strands.
Start the timer. After 35 minutes, check the strands. To cover stubborn gray hair, you may need to leave the color on for up to 45 minutes.

3、How often can I color my hair?

We recommend you wait at least two weeks between permanent hair color applications.

 

4、My hair color is darker than I wanted. What can I do?

If your hair is slightly darker than wanted, you can immediately wash your hair more often than normal using a non-color-safe shampoo or clarifying shampoo. In most cases, this is all you need to get to the perfect result. 

To prevent your hair color from going too dark in the future, we recommend changing up your application. Apply most of the color to your new growth only. Your mid-shafts and ends tend to be more porous so the color will take to that hair rather quickly, for this reason we suggest combing the color from your roots to your ends for the last five minutes of processing. If your mid-shafts and ends are a desirable tone and depth you can always skip adding more color to them completely.

5、Can I use Dexe while I'm pregnant?

 

If you have any questions or concerns about coloring your hair, including whether to use Dexe products while pregnant, we always recommend that you consult your personal physician. You can provide them with the full ingredient list, which is located on each of Dexe's product pages (please note: ingredients vary by color and product).

At Dexe, we believe coloring your hair should be a loving ritual, using ingredients you love. Our hair color is free of: ammonia, paraphenylenediamine (PPD), resorcinol, parabens, phthalates, gluten, SLS, and titanium dioxide. We also add argan oil, keratin, and ginseng root extract to protect and care for your hair.